Frequently Asked Questions (FAQ) | Planet Gifting

Got a question? We’ve got answers! Below are some of the most common queries about our personalised gifts, delivery, and returns.

1. Ordering & Personalisation

How do I personalise my order?

Each product page has an option to add custom text, names, or images. Please double-check your spelling and details before placing your order, as we cannot edit personalisation once production has started.

Can I change my order after placing it?

As personalised items go into production quickly, we cannot change or cancel orders once they are being processed. If you’ve made a mistake, contact us at info@planetgifting.com immediately, and we’ll do our best to help.

Do you offer bulk or corporate gifting?

Yes! If you need a large order of personalised gifts for an event, wedding, or corporate gifting, we offer bulk discounts. Please email us at info@planetgifting.com with your requirements.

2. Shipping & Delivery

Which courier do you use?

We ship all orders via Royal Mail to ensure reliable and timely delivery.

How long does delivery take?

Estimated delivery times:

• Standard UK Delivery: 2-4 working days
• Express UK Delivery: 1-2 working days
• International Shipping: 7-14 working days (varies by country)

Please note that personalised items take additional time for production. Delivery times are estimates and may vary due to Royal Mail delays or seasonal demand.

How much does shipping cost?

Shipping costs depend on the item and location. You can view the exact shipping price at checkout before placing your order.

Do you ship internationally?

Yes, we offer international delivery. Shipping times vary based on location. Any applicable customs fees are the responsibility of the customer.

3. Returns & Refunds

Can I return a personalised item?

Due to the custom nature of personalised products, we do not accept returns unless the item is faulty or incorrect. Please ensure all details are correct before placing your order.

What if my item arrives damaged or incorrect?

If your item is damaged, incorrect, or defective, please email info@planetgifting.com within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging

We will review your case and offer a replacement or refund where applicable.

How do I return a non-personalised item?

If your item is not personalised, you can return it within 14 days of delivery, as long as it is unused and in its original packaging. Customers are responsible for return shipping costs unless the item is faulty.

4. Payments & Discounts

What payment methods do you accept?

We accept secure payments via:
✅ Visa / Mastercard / American Express
✅ PayPal
✅ Apple Pay / Google Pay

Do you offer gift cards?

Yes! Our digital gift cards are perfect if you’re unsure what to choose. They are delivered via email and can be used on any product.

Can I use more than one discount code?

Only one discount code can be applied per order. If you have a gift card and a discount code, you can use both together.

5. Contact Us

Didn’t find the answer you were looking for? We’re happy to help!

📧 Email: info@planetgifting.com
🌍 Website: www.planetgifting.com