Privacy Policy

Welcome to Planet Gifting, operated by J. Moreland Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data when you use www.planetgifting.com.

1. Who We Are

📍 Company Name: J. Moreland Ltd
🌍 Website: www.planetgifting.com
📧 Contact Email: info@planetgifting.com

2. What Personal Data We Collect

We may collect the following personal data when you use our website or place an order:

2.1 Information You Provide

• Name, Email, Phone Number – When you contact us or place an order.
• Delivery & Billing Address – For order processing and shipping.
• Payment Information – Processed securely by third-party payment providers (we do not store card details).
• Personalisation Details – When ordering customised gifts.

2.2 Information We Collect Automatically

• IP Address & Device Information – Helps us improve security and user experience.
• Browsing Behaviour – Pages visited, time spent on the site (via cookies and analytics tools).

2.3 Cookies & Tracking Technologies

We use cookies to enhance your experience, remember preferences, and analyse site traffic. You can manage cookie preferences in your browser settings. For full details, see our [Cookie Policy].

3. How We Use Your Data

We use your personal data to:
✅ Process and deliver orders efficiently.
✅ Personalise gifts as per your request.
✅ Improve our website and shopping experience.
✅ Send marketing emails (if you opt in – you can unsubscribe anytime).
✅ Prevent fraud and ensure security.

4. Who We Share Your Data With

We may share your data with:
🔹 Payment Providers – To securely process payments.
🔹 Delivery Couriers – To fulfil and track your order.
🔹 Marketing Platforms – Only if you have subscribed to promotional emails.
🔹 Legal Authorities – If required by law or fraud prevention purposes.

We never sell your personal data to third parties.

5. How We Protect Your Data

🔒 SSL Encryption – All data is securely encrypted.
🔒 Secure Payment Processing – We do not store payment details.
🔒 Restricted Access – Only authorised staff can access sensitive data.

6. How Long We Keep Your Data

• Order details: Up to 7 years (for tax & legal purposes).
• Marketing subscriptions: Until you opt out.
• Cookies: As per our Cookie Policy.

7. Your Rights Under UK GDPR

You have the right to:
✅ Access your personal data.
✅ Correct inaccurate information.
✅ Request deletion of your data (except where required by law).
✅ Withdraw marketing consent anytime.
✅ Complain to the Information Commissioner’s Office (ICO) if you believe your data is mishandled.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. Contact Us

If you have any questions about this policy or your personal data, contact us at:

📧 Email: info@planetgifting.com
📍 Company Name: J. Moreland Ltd