Terms and Conditions

Last Updated: [Date]

Welcome to Planet Gifting (operated by J. Moreland Ltd). By using our website (www.planetgifting.com) and purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. About Us

Planet Gifting is operated by J. Moreland Ltd, a company registered in the United Kingdom.

📧 Email: info@planetgifting.com

2. Ordering from Us

2.1 Product Personalisation

• Many of our products are custom-made based on the details provided by you. Please ensure all spellings, names, and messages are correct at the time of ordering.
• We are not responsible for errors in personalisation submitted by the customer.

2.2 Payment & Pricing

• All prices are listed in GBP (£) and include VAT where applicable.
• Payments must be made in full at checkout via our secure payment providers.
• We reserve the right to change product prices at any time without prior notice.

2.3 Order Confirmation & Cancellations

• Once your order is placed, you will receive a confirmation email. If you do not receive this, please check your spam folder or contact us at info@planetgifting.com.
• As personalised items are made to order, we cannot cancel or amend orders once production has started.

3. Delivery & Returns

3.1 Shipping & Delivery

• We aim to dispatch orders within the timeframe stated on each product page.
• Delivery times are estimates and may vary due to external factors (e.g., courier delays, weather conditions).
• We are not responsible for lost or delayed orders caused by incorrect delivery details provided by the customer.

3.2 Returns & Refunds

• Personalised items are non-refundable, unless faulty or incorrect due to our error.
• If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos at info@planetgifting.com.
• Non-personalised items can be returned within 14 days of delivery, provided they are unused and in original packaging.

4. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of J. Moreland Ltd.
• You may not copy, distribute, or use our content without prior written permission.

5. Liability

• We are not responsible for any indirect, incidental, or consequential damages related to product use.
• Our total liability shall not exceed the total cost of your order.

6. Privacy & Data Protection

• Your personal information is handled in accordance with our [Privacy Policy], which explains how we collect, store, and use your data.
• We do not store payment details, and all transactions are processed through secure payment gateways.

7. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about these terms, please contact us:

📧 Email: info@planetgifting.com
📍 Registered Business Name: J. Moreland Ltd
🌍 Website: www.planetgifting.com